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There’s Gold in Your Do Not Mail File

In recent best practice reviews of the marketing practices of three catalog companies, we discovered very large do not mail files that included not only non-buyers, but also a sizable percentage of buyers. The files had accumulated over a very long period of time. No one was really paying attention to the size of the files, with Read More There’s Gold in Your Do Not Mail File

Using Web Browsing Activity to Reactivate Your Catalog Housefile

Over the past six months, CohereOne has tested NaviStone lapsed customers reactivation with many of our clients whose websites are tagged with NaviStone visitor tracking technology. The goal of this testing is to determine the validity using NaviStone reactivation compared to reactivation via cooperative database reactivation or optimization modeling.  We will continue to report on Read More Using Web Browsing Activity to Reactivate Your Catalog Housefile

Are You a Savvy Retail Marketer?

Sophisticated Print Traveling the country, attending conferences, as well as speaking with clients and colleagues, I’m hearing a common refrain relating to catalog and direct mail: The pendulum is swinging back towards print. While it’s true more brands are finding new ROI opportunities from incorporating direct mail and catalog into the modern marketing mix, I Read More Are You a Savvy Retail Marketer?

What Lies Ahead for 2018

2018 is going to be a transformative and disruptive year. It’s clear that tectonic plates are moving in interesting ways, and these shifts favor digitally-savvy consumers and brands. Furthermore, unprecedented levels of new retail and technology startup activity flooding the market underscores the reality of today’s disruption economy. Industries that have operated in predictable fashion Read More What Lies Ahead for 2018

Don’t Suppress Good Names From Your Prospect Models!

Many mailers tend to look at their house file as one big suppression file when sending updates to the co-ops. In many cases, only a portion of the house file gets mailed in a typical drop, perhaps with the exception of the biggest seasonal mailings and depending on the offer. One option is to leverage Read More Don’t Suppress Good Names From Your Prospect Models!

Using Digital Browsing Behavior to Improve Reactivation Results

As we have all learned over time, a recent customer purchase from your catalog is the strongest indicator that the customer will respond to your next mailing.  In fact, purchase recency and frequency dwarf all other factors as predictors of future response; that is, until they don’t. As RFM data ages, it becomes less likely Read More Using Digital Browsing Behavior to Improve Reactivation Results

Crush it This Holiday Season with 10 Great Tips

Whether you’re a seasoned vet or newbie, you know firsthand how important marketing is for the holiday season. Now with the holiday season quickly approaching, an integrated marketing strategy is even more important for customer satisfaction and company profits. Here are my top 10 initiatives to implement immediately: 1. OPT IN APPEND. One of the Read More Crush it This Holiday Season with 10 Great Tips

The Soul of the Retailer: A Great Merchant?

Like the drummer in a band, or a wide receiver on a football team, a merchant has a little edge to them and march to a different beat than the other employees in your company. A good merchant with a great eye for product, a full understanding of their customer, and a big picture view of Read More The Soul of the Retailer: A Great Merchant?

Integration of Online and Offline Channels is Foundational for Future Success – Part II

Back in early June, I shared a blog post about print marketing, and I wanted to expand upon those thoughts, adding some ideas about digital channels. Part II of my first blog post is below. —- With the rise of social media and the engaged consumer, email has come under increased attack as a dated Read More Integration of Online and Offline Channels is Foundational for Future Success – Part II