Michelle Houston

Executive Vice President, Strategic Services

Michelle Houston, Executive Vice President of Marketing Strategy, is an integrative marketing executive with a 20+ year proven track record. Michelle has dedicated her career in guiding brands in innovative ways by combining strategy and data-driven insights with honesty and transparency.  Working with companies from small to large, Michelle is focused on developing and integrating cross-channel marketing plans that maximize contribution revenue while meeting budgeted ROI goals. Her hands-on experience with digital marketing programs combined with in-depth catalog and print marketing experience makes her a valuable partner.

Get in touch with Michelle

  Email Michelle
  Phone: 707.235.3529

My Blog Posts

Beware the Four Horseman of the Apocalypse!

2021 is a perfect storm providing four challenges: Paper: inventory is limited, prices continue to rise; Postage: Mismanagement at the USPS continues to drive annual increases; PPC Inflation: privacy and competition are driving cost upward; Pandemic: while consumer confidence is still high, fears of inflation loom large. However, even the Four Horsemen of the Apocalypse Read More Beware the Four Horseman of the Apocalypse!

What Happened This Year?!

At the height of the “shutdown” that began in late February, retailers were very unsure how COVID-19 would impact their business, their employees’ lives as well as their personal lives. Many brands reduced print, cut expensive marketing programs, and went to remote working almost immediately. There is no overstating the overwhelming effects of the COVID-19 Read More What Happened This Year?!

Let the Results Do the Talking

Last week I wrote an article about why Contribution Per Order (CPO) should be the critical revenue metric that businesses use rather than Return On Ad Spend (ROAS). As a reminder, while ROAS is an efficient measuring metric, it cannot assign health to a channel, making it a relatively useless tool. In contrast to ROAS, Read More Let the Results Do the Talking

Why ROAS is Not a Useful Metric

More often than not, we engage with seasoned ecommerce professionals tasked with running print programs while simultaneously holding some measure of responsibility for Profit & Loss statements. And as such, they tend to look at performance metrics with a ROAS (Return on Ad Spend) lens instead of a more critical metric – Contribution Per Order Read More Why ROAS is Not a Useful Metric